Commentary on the Consumer Protection Act

The Consumer Protection Act, 2019 repealed the Consumer Protection Act, 1986, to provide for timely and effective administration and settlement of consumers’ disputes. While retaining certain old provisions, the New Act has some new provisions like e-commerce, establishment of Central Consumer Protection Authority (CCPA), strict norms for misleading advertisement, strict norms for product liability, alternate dispute resolution through mediation, to further safeguard consumer rights and create exhaustive consumer protection law. In this new edition, an earnest attempt has been made by the authors to undertake extensive research on various provisions of the enactment and its effectiveness in dealing with cyber crimes.